Surveys and interviews
Surveys as an analysis tool - we fish in the big pond
Customer satisfaction surveys, employee surveys and surveys on relevant and strategic issues in your business area
Surveys and interviews are an important tool for gathering information about markets, products, and strategy development. Especially in the B2B segment they represent an important basis for decision-making.
We interview customers, employees, suppliers, departments, branch managers and other stakeholders as required and defined goals. Together with you we develop your customized service package. Our offer is slim and flexible. We can quickly carry out small surveys as well as handle large scale projects.
Our service includes
Customer surveys are the key to efficient marketing and sales activities
The survey is only a means to an end, because it is crucial how the survey results obtained are incorporated into further measures. It requires experience and an external point of view to draw strategic conclusions from the interviews. This automatically leads to more efficient marketing and sales measures. Use our know-how and arrange a non-binding consultation today.
Our survey and analysis package for first-time users
“How are we currently perceived? Which advertising channels does our target group use? How is the market changing?”
If you would like to hear honest answers or an outside view on which you can build strategically, it is advisable to have these things professionally surveyed by an independent expert.
Our individual surveys are characterized by correct questions, know-how in the evaluation and independence. We analyze and question the statements of your existing and potential customers.
What are we going to do?
- We will prepare the questionnaire together with you
- There are about 100 telephone surveys conducted with about 8 questions
- On average, we talk about 20 minutes in a pleasant atmosphere
- We evaluate manually and analyze the results
- You receive valuable input in a personal presentation
Free advice and offer
Any questions? We are happy to send you more
Information or an offer.
What our customers say about us
„From the result of the customer survey conducted by Lighthouse, we were both surprised and enthusiastic. The feedback we received, thanks to a well-thought-out interview guide, was very revealing, and as a result of the open questions, we really learned a lot about our customers and their opinions. We see an undreamt-of potential for improvement and are very happy that we have decided, despite initial reservations, for the telephone survey.”
Alexandra Bruckmüller, EPLAN Software & Service GmbH